The Ever-Constant End Of Email

User Error

In my feeds, there's a column I've seen at least 30 times over the years, all by different authors, with different words, but the same point: email is just the worst, and it's going away.

It's time-inefficient. It's strangling people's days. Such and such company got rid of it altogether, and now they are swimming in cash and endorphins. Along with the non-standing desk, the existence of coffee and the fact that some companies persist to have meetings, there's no greater silent killer of the business class. And so on, and so on.

What I'm always reminded of, in the scant moments that these things pass by my eyes, is something I picked up in a college philosophy class. I'm reducing it from it's complete definition to a more useful simplicity, but here goes...

The Naturalistic Fallacy: What is true for me is true for all.

There's probably a dozen ways to reach me digitally. Social media accounts, email channels, texting numbers, instant messenger windows; honestly, whatever platform you want, I'll work with it. What you'd also find in all of those accounts is that the in-box is clean, or will be within a day. (Also, that the way to use email is different than IMs, so your in-box for one isn't as critical as another. But I digress.)

Do I spend the entirety of my day on email? Hardly. I'm pretty ruthless with my time, and when I'm at my best, I am only doing one thing at a time. What I get out of email is, on a daily basis, a lot more than what I put into it.

That's because it compromises the majority of my competitive analysis and research for the day. If someone is sending me stuff that isn't helpful, I block it. I don't take days off to let the task accrue to dangerous levels, and I file obsessively, because that practice routinely pays off when I'm trying to answer a question or formulate a plan.

There's also this: I can't really think of too many co-workers, over the years, that were overwhelmed by email... who I'd really choose, if I were starting a company from scratch, to hire.

Literacy matters. Focus is important. Discipline in how you spend your time is a major difference between companies that work, and the ones that fail.

So... who, exactly, are we trying to save with these innovations?

And if you are one of these folks with the email problem, shouldn't you look to adjust the way you work, rather than hope for the functioning world to change for you?

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Feel free to comment, as well as like or share this column, connect with me on LinkedIn, or email me at davidlmountain at gmail dot com, or hit the RFP boxes at top right. RFPs are always free, and we hope to hear from you soon.

Five Universal Truths in Marketing & Advertising

In my current gig, I'm doing something I've been lucky enough to do a lot in my professional life, and that's pitch to an entirely new category with entirely new rules of the road. (In this case, pharma to health care providers.) But the more things change, the more they stay the same, and the commonalities might inspire in your own day to day.

1) Relevance and timing always matters.

No matter what you are pitching, getting it to the target with optimal placement, sequence and utility is worth its weight in gold. Otherwise known as why adtech companies exist, really.

2) List trumps offer, and both trump creative.

T'was ever thus. If you aren't playing in the right arena, and bringing the right pitch, it doesn't matter how well you might execute it. I've seen some truly regrettable pieces deliver great results, and perfect shiny objects fail. In so many different categories and channels.

3) Niche players don't care that they are niche.

No matter how specialized a list is -- and in my current gig, we can cut it down more than any provider I've ever worked for -- it's not as if those people wake up in the morning and fail to breathe air, grope for the coffee and struggle with a commute. Everyone is subject to the same kind of challenges and issues that others face. If everything in your consideration set is about the niche, your work will never try enough execution options to learn optimal practices.

4) Tactical wins travel.

There are test results that I've picked up in wildly different categories, and sometimes not even in the same channels, that inform my work today. That's because most creative test wins work for reasons behind niche reasons, especially when the results are conclusive and repeatable. Besides, most of our current lists are affluent, in demographics I've pitched to before, and overlap other clients. Experience, and a good memory, helps.

5) Every audience rewards respect.

A side note. Nearly a decade ago, I was doing acquisition work for a very compromised category that offered financial services to people with poor credit. Dominant art was all about fans of money, and if you didn't read the copy, you might think that you were reading lottery ads. Faced with a sameness issue that highly compromised learning optimal practices, my team and I created pieces that spoke to specific very good reasons why the prospect might have a need for cash fast. Hospital emergencies, transportation problems, services shut offs, and so on.

The ads performed nearly as well on response as the fanned currency. But more importantly, they did dramatically better on conversion. By bringing the point of the ad to the prospect's very good and very real reasons for converting, we put them in a better frame of mind to take the action we wanted them to take. That approach quickly took hold across the industry.

Regardless of category, your prospects are likely time-stressed, easily distracted, and wanting to be efficient with their browsing decisions. Designing and executing your campaign around their needs, rather than branding points or legal dictates, is almost always a clear win.

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Managing for breakthrough insights

Finding your insight

In the current day gig, I got to do something that's almost always a hallmark of a winning position. I get to call my shots.

What does this mean in a marketing and advertising context? Well, I can't get into the very proprietary details, because you have to be one of our clients to benefit from what's being learned. But I can tell you my qualifying points on what I'm looking for in an insight.

1) Does it have a story?

Think of this as the analytics equivalent of an elevator pitch. To me, this means that what you are bringing to the table comes from work that you've done before. Also, that you can summarize it quickly. It's not that you need to dumb down the business, but you do need to be able to explain the insight at a 5,000 foot level, and not get lost in the weeds. People are busy, and they shouldn't have to live in your head space for a half an hour to get the benefit.

2) Does it have measurables?

Especially in creative executions, there's nothing like putting numbers to your new way of doing things. It takes everything away from who did what and whose role is being threatened, and into the realm of an optimal learning engine, where everyone has some skin in the game from better art.

3) Does it scale?

When it comes to analytics, you don't want one-off solutions that can't be used outside of a single execution or two. What you want is that classic old-school direct marketing gold, where you can replicate the win in other places.

A final point: there really isn't anything better, in this line of work, then having your goals in your own hands. Because when you've been a consultant for as long as I have, you know the speed in which you want to work, or the tangents where you are going to explore. Explaining every step of the way probably means you are going to skip steps, or never take the long way and learn something deeper.

So if you ever find yourself managing someone in my tribe? Don't just get their buy in. Get their all in, because when you do that, you'll get so much more than what you were asking for.

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Feel free to comment, as well as like or share this column, connect with me on LinkedIn, or email me at davidlmountain at gmail dot com, or hit the RFP boxes at top right. RFPs are always free, and we hope to hear from you soon.

My Super Bowl Ad Dream

Buy Me By The Pound

So here's a fun moment from the feeds last week, says the consultant who was clearly responsible for the monster snow storm by having fun at the expense of people who freak out over snow storms...

 Advertisers who release their Super Bowl ad on social media before the big game get much more from their campaign than those that wait.

Which means, well, one great and very meta point: You don't really *need* to have your ad on the telecast to get a significant amount of the pop.

You just need people to *think* it will be there, and they will put it in the same list of ads.

You can also go for the super meta version of this, which is when you say your ad has been rejected due to a network's standards and practices as being Too Hot For TV. We call this the Go Daddy route, though even that business has gotten away from that, seeing how, well, no one ever remembered what Go Daddy did from their ads.

Anyway, now that we've cracked the code of the Emperor's New Ad Roll, a small but potent point that will eventually reach mainstream attention...

Why are some ads considered to be content, and only for a limited time, just because they have a large media buy?

A 30-second spot in this year's game is said to sell for $5 million, while the telecast itself will reach around 115 million viewers. So if the advertisers wanted to just reach people directly -- say, through the same YouTube channel that many people will use to view the ads before or after the game -- they could do say, and cut out the middleman with direct micro-payments. And since we all know, as advertising and marketing pros, that some of those households are far more valuable than others, particularly for the automotive buyers...

Well, let's put it this way. I'm considering a new car purchase in the next 90 to 120 days. I'm looking at a crossover SUV, as we're a family of four with a dog and significant storage needs, with the occasional vacation travel trip. I have a good credit rating, and I don't have a locked in brand type. I am willing to watch ads... but only for the right price. 

So hit me, Nation's Automotive Advertisers. Save on your TV spend and show me your 30-second spot for just, say, $5 per 30 seconds.

Heck, I'll even agree to watch 10 of them a day, or submit my information so you can check my credit ratings and my past new car purchases, so you can see my sterling reputation as the sweet spot in your demographic.

And all you have to do is get away from an antiquated and absurd media buying approach, and into a thoroughly modern absurd media buying approach. Can't wait to hear from you! And a dozen others just like you, so that we can be truly informed about our next new car. (Mostly, informed about how we can miss a few of the payments.) 

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Feel free to comment, as well as like or share this column, connect with me on LinkedIn, or email me at davidlmountain at gmail dot com, or hit the RFP boxes at top right. RFPs are always free, and we hope to hear from you soon.

The Marketing Genius Of Snow

Tell my family... I'm bloated

As I write this from my comfortable cave in the greater Atlantic Seabaoard megalopolis, there's a forecast of snow for later in the week. It would be the first of the season in what has been a particularly warm winter, and as this part of the world averages a few feet of the white stuff per year, we're all taking it with the usual shrug and bear it cadence of tough East Coast people.

Oh, wait! Actually, people are losing their minds. Like always, really.

Perhaps I'm prejudiced by my upbringing. I spent my college years in one of the snow capitals of North America (Syracuse). There, everyone either didn't have a vehicle, or had one that they could handle in snow., because they pretty much had to, what with yards of the stuff coming down every year. We then lived in the Bay Area for several years, which meant that snow was something that you visited at altitude, rather than something you actually had happen to you, without a choice. But as we moved back here nearly a decade ago, we're back in the realm of SNOWPACALYPSE.

It starts with the warnings, each one slightly more dire than the last, about 4-5 days before the SNOW EVENT. Assuming that the forecast stays wet and white, we then get a constantly changing estimation of how much will stick, loving descriptions of various degrees of wind chill, and to the minute descriptions of what will happen and when. Which are almost never accurate, and which no one will call to task for inaccuracy later.

As we get closer to the Big Day, we move to media coverage of the increasing amount of near panic from local residents, which creates a Prisoner's Dilemma of grocery shopping around perishables. You might not drink milk or eat eggs or bread on a daily basis, but by the 24 to 36 hour mark before precipitation occurs, especially if it's during a traditional commuting hour, you will find yourself elbow to throat with people who will treat the acquisition of such items as a life and death moment.

During the actual Snow Event, you'll probably be... well, doing what you normally do on a quiet night at home. Watching some show or movie on your content provider of choice, or working from home if your gig allows it, because the plain and simple of precipitation is that most of us won't have our lives too dramatically inconvenienced by it. So long as the power doesn't go out, the most that is going to happen is that you won't get to do exactly what you want to do, assuming it's an activity that's outside of your home, for some small period of time. Maybe you'll also have to do a bunch of cold and wet yardwork when it's all over.

Oh, and if the whole thing turns out to be not such a big deal, and the weather prediction professional turns out to have entirely exaggerated the threat?

Well, there's always the next storm. Which generally shows up in less than a week, and everything resets, with no one retaining any memory of the past SNOWPACALYPE. While the rest of the nation quietly, or not so quietly, snickers at just how unable to deal with any kind of disruption everyone in the Megalopolis seems to be.

I've got to tell you folks, as a marketing and ad pro, I'm deeply envious of such professional opportunities. When in our lives do we get a captive audience of wildly present people, ready to take all of our content without a first thought? Or any kind of penalty for being wrong? We're in the wrong business.

(Oh, and if the coming storm turns out to be entirely worth the hype, and the Blizzard Of '16 causes fatalities, civic unrest and extraordinary expense? Well, then, at least you'll finally feel justified for hoarding all those groceries.)

Happy surviving!

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Decorating for other holidays

Like This, But On My Lawn

Every year, around this time on the calendar, I become very wistful. A quick digression to explain.

When my wife and I had our first child, and much more free time, we had such grand plans. Not for the usual things that fall by the wayside -- the kid won't ever eat sugar, watch television, play video games, etc. -- but for other aspects. We both come from creative backgrounds, and also have idiosyncratic and highly active senses of humor. I listen to a ton of comedy podcasts in my spare time, have done stand up comedy a few times, devour specials on Netflix and go to the occasional show. I also write for comedy on other blogs, and really can't get through the day without exploring such tangents in my mind.

Not the least of which was the idea that decorating one's house for Halloween and Christmas, while fun and fine and dandy, really didn't go far enough. At least, not for the purposes of High Creativity.

To wit: why not President's Day? (But only the more obscure ones; giant heads of Martin van Buren and Millard Fillmore on top of the house, just to see what kind of comments we can generate.) I'd rather skip Valentine's Day because it just seems tacky, but some kind of vengeful leprechaun action might be interesting for St. Patrick's, or maybe just a great mass of snakes to symbolize what was being driven out of Ireland. Mother's Day should get as many mothers in the windows as possible (Mother Teresa, Ma Kettle, Frank Zappa and the Mothers of Invention), and Flag Day could get the place looking as close to the UN as possible.

This doesn't even get us into the more obscure ones, of course. Big Bill Murray printouts for Groundhog Day, the never ending spree of numbers for Pi Day, all manners of madness for Leap Day (perhaps the most special of holidays, given the rareness)... there's opportunities on a daily basis to be the kind of people that the rest of the neighborhood either treasures or avoids. If your life is the story that you tell about it, I'm fond of the idea that the story should be big and memorable. Or, failing that, more than a little goofy. It's how I'm wired.

Of course, this isn't what happens in the day to day. Just staying ahead of the writing, the day job, the fitness goals and the other obligations is 3 or 4 jobs, and there isn't enough money, or time, for the things we should be setting aside money and time for (college, retirement, charity, sleep...), let alone hardcore foolishness and inexplicable public behavior.

But, still.

The temptation to construct a field of presidential busts in a "Hunger Games" style arena on the front lawn, just to make the President's Day weekend more than a little sinister and very, very memorable?

Well, if we ever manage to have a significant Wealth Event from one of our clients with equity, it's gonna happen.

And if it starts a movement?

As good of a marketing moment as anything I've ever done, honestly...

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Feel free to comment, as well as like or share this column, connect with me on LinkedIn, or email me at davidlmountain at gmail dot com, or visit the site. RFPs are always free, and we hope to hear from you soon.

Taxes On The Stupid

Pay Up

When I was a (had to be) remarkably painful to live with teenager, my mother would spend a few bucks on the lottery. As a single mother raising three kids on her own, it was likely one of life's few and good diversions for her, as a bartender who logged late hours to keep a roof over our head. She'd connect more than a few times on the three digit daily draw, and when that happened, she's share the wealth. Nothing too dire or difficult in that, right?

Well, of course not. But here's where I prove my stripes as a world-class pain in the posterior. Having always had a political bent for aspects involving class systems and how poor people stayed poor (yes, you guessed it, we were not particularly well to do), I had picked up what legislators called lotteries, in private.

"Taxes on the stupid."

Now, to be very clear about this: I'm not insulting my mother's intellect, either then or now. The same way I'm not insulting anyone who played and lost in the most recent spasm of activity. We are, at our core, nearly helpless to resist the momentary good feeling and day dreaming that hits when we've got a ticket in our hands, and the simple truths of the purchase are undeniable. Can't win if you don't play. It's only a trivial amount of money. It's fun to dream.

But what's not fun is paying off people who think you are stupid, and proving it with the payment.

So I made my mom a deal, all those years ago. I told her that the next time she hit the lottery, I wanted no part of the winnings... but that every time she played, I wanted her to give me a dollar. For whatever reason, she put up with this disrespect. And then I left those dollars in plain sight, in my room, near where she'd drop off laundry. (Why wasn't I doing my own laundry by the time I was a teenager? No idea, really. Probably because, as this whole story shows, Mom had the good wisdom to regard laundry as a welcome respite from putting up with me. Anyway...)

I was fortunate enough, as a kid, to have relatively steady employment. First as a paperboy, then as a gopher and counter person at a miniature golf course, and finally as a content provider at a pre-Internet telecommunications start up. So I didn't have to touch that pile of dollar bills that started piling up on my dresser. And when they hit a certain tipping point -- probably $50 or $60 -- my mom told me tht she wasn't playing the lottery any more, and I'd made my point. (She also refused to take back the pile.)

Since then, lotteries have only gotten bigger, with a spiraling amount of "news" coverage that just strikes me as downright unseemly. I pay my own taxes for being dumb, mostly through gambling with friends at a poker table or in fantasy leagues, or less often, in casinos. (It's still a tax on the stupid, but the difference is that I can feel like I've earned my luck in those games. It's a more fun illusion.) But I never got the lottery bug, because I've never lost the need to refuse payment of cynical political operatives. Or the knowledge that the only people who consistently get paid from this game are the ones working for the house.

Where this ties into the mission statement of marketing and advertising perspective is that we all, as professionals, make pitches to ourselves just to get through the day. Knowing why a pitch works allows you to counter it, use its power to subvert it, and maybe, in the long run, make better choices. Or, at least, better pitches.

Our world would be better without lotteries. Especially if we just donated to charities routinely, rather than believe the most over the top cynical political move of saying how a portion of the proceeds goes to a good cause, so losing in the lottery is just like charity.

And the trick to taking the juice out of this purchase, and keeping more people from succumbing to inertia the next time the pot gets big enough to make everyone forget the earlier losses?

Well, turning off the unpaid propaganda for it in the media would be a start. As would keeping in mind what the people who run the games think of the customers...

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Feel free to comment, as well as like or share this column, connect with me on LinkedIn, or email me at davidlmountain at gmail dot com, or visit the site. RFPs are always free, and we hope to hear from you soon.

The Serious Business Of Fun

Yes. Yes, We Are.

Recently, I was asked for a single word that related to my idea of fun. Which, as any routine reader of my content will attest, is an absolutely impossible request to fill. I'm barely able to answer, in one words, yes or no questions. An occupational hazard. But anyhoo...

After thinking way too long and way too hard for anyone who actually knows what fun is, I finally have an answer. (Don't worry, there's a practical marketing and advertising application for all of this later.)

Fun is Focus.

You've probably rolled your eyes at this point and are about to go find anything else to spend your time on than more time with a workaholic, but hear me out.

Name anything that you find to be truly fun -- for me, that's water slides, poker, golf, playing Frisbee with my dog, playing my guitar, making my kids laugh, watching a good game, and other less public activities (there's a particular Michael Palin skit from Monty Python that works here)... and there's a common theme running through all of it.

It's the only thing that I am doing at the time.

You are almost never having fun when you are doing two things at once. Fun is utterly ruined by distraction. It's destroyed as soon as you look past it to the next thing, even if the next thing is also Fun. Fun is relaxed, monomaniacal, and childish... because children are the only people who rarely have two or more things going on in their heads at once, and who are totally present to the moment.

Fun does not involve clocks, unless having to fit into a set span of time is part of the Fun. The fact that Fun can end at any moment is, perversely, part of the Fun, because that's what makes you so present to it. It's not usually found on mobile devices, because every mobile device is absolutely ready to distract you with something else (perhaps something very Not Fun) at any moment.

Want more? Anticipating an event is often more Fun than the actual event, because the actual event has to be enough Fun to prevent distraction, whereas the anticipation has no such bar to clear. People who are having fun are almost always attractive on some level, because others want to be more like them.

Finally, this. Fun is a choice. I've had great times cleaning my house, just because. There have been aha moments in analytics that can make me giddy. Catching the scene of an optimal tactic, then tracking it down to its workable essence? Downright joyous.

And if you're in a situation where you are not having fun at work, and you used to? Ask yourself whether your manager isn't keeping enough distractions away from you, so you can go back to having the fun. (Oh, and this is also a reason why consultants... seem to be having all the fun.)

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Feel free to comment, as well as like or share this column, connect with me on LinkedIn, or email me at davidlmountain at gmail dot com, or visit the site. RFPs are always free, and we hope to hear from you soon.

When Marketing Gets Personal

Wall Crusher

This evening, as I checked my social feed for news from friends and family, I saw a GoFundMe for someone near and dear. It's to help pay for the medical bills for my niece and goddaughter, a high school senior who is undergoing an operation to take out thyroid cancer. You can see it for yourself here, and by all means, feel free to add to the fund or share it.

It's a simple page, for what we all are hoping is a simple procedure, because while life is rarely fair, it's more than a little obscene to have to deal with any form of cancer at age 17. Especially when you have always played by the rules and taken advantage of your opportunities, through diligent schoolwork, athletics, activities and more.

As scary as something like this is, I have every confidence in my niece, and on some level, I'm not surprised to see her take this step to deal with the situation head on. In any equation where there is a wall between this kid and a goal, it's a bad day to be the wall. You are, on every level, putting your money on a winner with this campaign.

I knew about the surgery, of course. The GoFundMe is another matter. My family tends to be pretty private folks, and incredibly hard-working. But where this goes beyond just using my platform to publicize a good cause is to note how, once more, technology is changing the world in a million small and powerful ways.

There is, honestly, nothing to stop anyone in the world with Web access from directly impacting someone's life in a small but potent way, through acts like funding a medical procedure. We spend so much time noting the horrible moments of the Web -- shameful comments and behavior, timewaste content and addiction enablement, social media use by evil actors, malware and fraud and so on -- that it's really easy to forget how much good can be done.

That's the nature of communication without filters, and peer to peer conversation. A power that can be used for great good.

Oh, and one final point? I didn't coach her on anything involved with this. Seems to be entirely her idea, and her execution, and as a consultant, I think she nailed it. Pitch is short, sweet, and to the point -- and keeps everything in its proper perspective and tone.

Nice work, Em. Now, go kick cancer's ass.

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Feel free to comment, as well as like or share this column, connect with me on LinkedIn, or email me at davidlmountain at gmail dot com, or visit the site. RFPs are always free, and we hope to hear from you soon.

Five Steps To Effective Ad Creative

Step 3

In my capacity as a marketing and advertising consultant, I'm frequently put into the position of advocating creative changes that, to be blunt, serious design pros resist. I do this for one very simple reason. My loyalties are not to the finished piece in someone's portfolio. They are to the performance metrics that the piece will generate.

This doesn't have to be an either/or proposition, and it rarely is. But to a time-stressed and/or inflexible designer, it can sure seem that way, especially if the changes are coming from outside of their chain of command. Advocating for effectiveness can put you into a position of stepping on the toes of personnel that got the piece through a committee to approve, and challenging the wisdom of their professional judgment.

Do this without a degree of finesse or experience, and you can set yourself up to fail by by appearing out of your element. Force the changes through with pure stick and carrot (or the designer realizing that you only have those tools in your bag), and you work without their emotional buy in. The most you can hope for in that situation is inefficient and under-effective execution. The least will be sabotage, personal drama, and other side effects of failure.

So.. how do you side-step all of that?

Step 1 - Forget the why.

Why a designer is opposing change, especially if they are not on a comfort level to honestly communicate, is an endless rabbit hole that you do not want to explore. Maybe your designer is insecure about their position. Maybe they secretly wish they were back in art school. Maybe they are trying to win awards so they can get out of their current gig. Maybe they feel that you are trying to turn them into a hack. See what I mean? Endless maybes, and all of this is not getting your job done.

Avoid the temptation to psychoanalyze, and focus on the most effective uses of everyone's time and talent. You do that by...

Step 2 - Replacing emotion with data.

In direct marketing creative, this can be done through putting metrics to practices, and ideally, by showing analagous test results that support your changes. A ghost button may be very forward-thinking and spot-on for many consumer classes, and will look sharp in a portfolio... but if the audience doesn't skew to a younger and more affluent demo, it might just be the wrong message for the brand's price point. Serving the audience gets easier when it's not your taste, but your numbers.  

Step 3 - Use the NS10s.

A small aside: in a previous professional life, I fronted a rock and roll band. We made multiple albums, in studios that had some of the best sound equipment money could buy. But when you got down to final mix for what a consumer might hear in their sound system, you had to -- absolutely and without question -- run the work through consumer-level audio.

The speakers that every pro back then used were Yamaha NS-10S. They were the industry standard that every sound engineer utterly hated, because they were flat and dry and lost many a nuance and small point that you worked like mad to achieve. But they were an absolute godsend as a sanity check.

The same concept applies in design. Working up materials that look fantastic on full screens and oversized monitors, but don't work in a mobile-first environment, can easily sink your project's effectiveness. And just saying that the piece is responsive and will render to fit a screen doesn't mean you've done all you can. Knowing how your audience will see your materials should be the start, not the end, of the process.

Step 4 - Design to individual people, not demographics.

Everyone is prone, on some level, to the Naturalistic Fallacy. (That's a philosophical construct, best simplified this way: "What is true for me is true for all.") Even if the prospect is dramatically different from the team, creative pros will choose their pet fonts, colors and favorite tactics when possible, because no one thinks they have terrible taste, or starts a project with the goal of ugging it up for the dumbos.

But when you do a fairly simple exercise in naming your prospect, you get past uncharitable work for, say, 55-year-old homeowners that skew 80/20 male, and have disposable income for lawn equipment. Instead, you start making something for a guy with progressive lenses, financial worries from kids that are in college and retirement not too far off, who uses the Web to try to keep up with new music so he's got something to talk about with his kids. (See how we're sneaking in sympathy for the prospect? See how your designer is feeling better about moving away from that cutting-edge and hard to read font, and giving you an easy call to action, because the prospect has so much more o worry about in their life than finding the buy button?)

Step 5 - Be grateful.

If you are able to get a design pro to show real flexibility, don't take it for granted. That minimizes the contribution they've made to the process, and also keeps you from having a stronger relationship in the future. Instead, find ways to bring back some of the earlier prestige points if possible, and show that you are open to collaboration. A little listening can go a long way here.

Besides, if the ad can be both effective and a portfolio piece? Then everyone's happy. For a very long time, and maybe so happy that they'll find you other gigs later.

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Feel free to comment, as well as like or share this column, connect with me on LinkedIn, or email me at davidlmountain at gmail dot com, or visit the site. RFPs are always free, and we hope to hear from you soon.

The New Way To Troll

Don't Snack On Me

I'm partial to political humor in my daily entertainment mix, which means I've found any number of "YallQaeda" takes in the past day. (In case you haven't been following the news, YallQaeda refers to the Oregon militia members who are occupying a federal building in rural Oregon.) The protestors have vowed to remain for months to draw attention to what they see as an unjust criminal proceeding against two local cattle ranchers, and have managed to get considerable media attention... but now that the authorities have decided to turn off the power and wait out the occupation, rather than risk an armed conflict, the news of the day is that the protesters are using social media to ask for donation of supplies, including socks, snacks, and energy drinks. Which has led to a considerable amount of ridicule, really.

There are, of course, any number of people ready to talk about the politics involved here, or to show how the police treatment of these protestors might differ from, say, how Occupy Wall Street, Black Lives Matter, or those who come near a political convention are treated. This shows a lack of sophistication in the difference between police forces over the country, in my estimation, and Oregon is not exactly a population-dense area. But I digress, and as a consultant, it's not my role to show a side in these matters.

What I find new and interesting about this, especially from a marketing and advertising perspective, is how advances in communication technology allow for fundamentally different interactions between citizens. The protestor message may be brought to you by cable news and and the mainstream media, but the response sure isn't, especially when a postal address is given. (Yes, there's some good fun to be had from anti-government activists collecting supplies through the use of the US Mail. Stay with me on this.)

Imagine, if you will, how moments in our nation's history might have been fundamentally altered with social media and the Web. The Boston Tea Party as flash mob. William Randolph Hearst's efforts to foster fervor around the sinking of the Maine with a timely hashtag. Pancho Villa would have been all kinds of a sensation, honestly.

I don't mean to make light of what might turn into a terrible event. As a nation, our history does not always stay comedic when individuals take up arms against federal employees. But what's different about this is striking and substantial, and speaks to how the news is now not just an industry, or a profit making enterprise, but also a participation sport. Either from the breaking of the event through the use of social media, the escalation of the same, or the changing nature of it. Especially if that P.O. box fills up with items of note.

What does this mean for marketers and advertisers? Well, you have to wonder if a youth-oriented snack brand is going to take a shot at nearly free publicity by putting their wares in the box. No reward without risk. Or if supporters send enough of one brand to make it a de facto sponsorship. Lots of companies make socks and energy drinks and the like, and the temptation to get on the social media gravy train might be too strong to resist.

As a consultant, I'd probably advise a client to steer clear of this if we had any kind of standing in the marketplace. The humor could drain from this situation very quickly, after all, and no one wants their brand to be at the scene of a tragedy. But if I had an entirely new brand and no PR dollars, or was an also-ran or failing already? I just might roll those dice.

And as for what else might come out of this? Well, that's the intriguing part of social media. Supporters and detractors find you the same. And what one group might send to satirize or diminish your position might be very different than what you were asking for.

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Feel free to comment, as well as like or share this column, connect with me on LinkedIn, or email me at davidlmountain at gmail dot com, or hit the RFP boxes. RFPs are always free, and we hope to hear from you soon.

Post-Season Potpourri

Cleaning up in many ways

Two unrelated items as we get back into the swing of things after the holiday break...

First, on the off chance that anyone in the audience is involved in the creation of movies or animation, I've got a new tale to pitch. Saint Necassrius, the post-holiday embodiment of putting away all of the trimmings of the holidays, so that your house doesn't turn into that sad place at the end of the block where everything is up for way too long. Won't you sing with me?

Hail good Saint Nescarrius
He cleans up all our crap!
Halfway through his task you just
Might find him taking a nap!
(because he is a middle-aged 
demon who enjoys his naps)
Hail good Saint Nescarrius
He cleans up all our crap!

I'm thinking Walter Wolf, but either with a Krampus horn or elf trappings. Really, it depends on whether you want to scare your kids into helping, otherwise their stuff disappears, or if you are more happy with them clearing out and giving you time and space to yourself. (And yes, my kids get odd holiday traditions, the foremost of which is the Christmas Weasels.)

The second involves finally getting around to taking the better half to her popcorn movie of choice, which is the latest Star Wars installment. I'll defer from getting into any major plot points in this, since that sort of thing is just poor form for those who haven't been yet, and are still planning to go, but I've got complaints. Minor ones, for the most part, and pointless because of the astounding success it's achieving in the market (see, this turns into a business column after all), but to wit...

1) There is, I read, some actual Oscar buzz around this film, because people seemingly feel bad about big money blockbusters never getting critical acclaim. To which I would say... um, why?

You don't go into a sci-fi blockbuster looking for people who are acting up a storm. You go in for explosions, effects, and other feet up, brain in a box stimuli. (And yes, I know, plenty of smart people like to entertain themselves with populating the Star Wars universe with additional content. That doesn't make it Art. If the audience can do better than the creators, in my opinion, that doesn't speak well to the efforts of the professionals.)

2) You might have heard how George Lucas, the maker of the first six of these franchise events, is disappointed with how the latest has turned out, because it feels to him like a retro event, and that the new corporate owners (Disney) have done more work at this with a merchandise and licensing angle, rather than make something new.

It reminds me of nothing so much as an aging rock band that makes the audience suffer through the new album, rather than play the hits. You can do the former, of course, if you are willing to make less money, play smaller venues, and live with lower crowds. Heck, for a true validation of your art, you can do what David Bowie did in the early '90s and not even use your own name on the marquee, just announce it as a different band. That way, everyone who comes knows what they are getting, and you aren't tempted to use the crutch of past hits to get the crowd on your side. You'll live and die with the new tunes.

But that wouldn't single-handedly save Q4 for theaters, or even generate some weird back-hand award talk now, would it?

As a marketing and advertising consultant, I've always known what acts I was doing for love, or art, and which ones I was doing to pay the bills. If you are very lucky, you can sometimes mix the motivations and hit it with your whole heart, and true pros never give away the game of when it's just a mental exercise.

But no one gets to do just what they want to do, all the time, without compromise or commerce.

It's just a shame that Lucas had his moment of discovering this in front of a reporter, really.

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Feel free to comment, as well as like or share this column, connect with me on LinkedIn, or email me at davidlmountain at gmail dot com, or hit the RFP boxes. RFPs are always free, and we hope to hear from you soon.