Tips For Young Marketers

Like This But Not

I met a college senior this week who was just finishing up her marketing degree, and she asked me what advice I might have for someone who is just starting in the field. (You have to love when new folks actually *ask* you to pontificate, honestly.) So here's what I know now, that I wish I knew then...

1) Your network is everything -- even if you stay at the same place.

Everyone in marketing knows, on some level, that job security is a poor joke at best... but when you get into the day to day of a gig, it's easy to forget that, especially if management lulls you into a false sense of security. Even if you are blessed enough to stay with the same employer for a good and profitable arc, your peer group probably won't be, so don't shirk on that work. LinkedIn, Facebook, face to face; you put yourself at risk when you don't do it.

2) Be ruthless about the work that you do.

I've known any number of pros who don't particularly enjoy coding, analytics, traffic management, legal compliance, crafting PR releases or working phones to drum up coverage, but do it anyway, because, well, someone had to. The trouble with that kind of team spirit is that it's real easy to have it define you, and for many years of your working life to be something that you don't really enjoy... and when you do work that you don't enjoy, that's a very good way to have your career go sideways.

3) First reads can be very, very wrong.

Especially at the start of your career, you can feel that some of your colleagues aren't going to continue in the field, and that you might not need to give them your best service or time. The trouble with that mindset is that people will change dramatically over the course of a career, and even if they don't actually get much better at what they do... well, to be blunt about it, good fortune at meeting people with life-changing money can overwhelm, at least in the short term. so just give everyone your best, because...

4) You don't know who is watching you.

I've had job opportunities come up from people who, to be blunt, remembered me better than I remembered them... and lobbied for me accordingly. So resist the temptation to go for office gossip and/or talking about someone behind their back, because that kind of thing also resonates.

5) Keep your eyes open for dying channels... and clients, and categories.

When I went to college, there was nothing that I wanted more than to work for a daily newspaper. The day-in day-out of having to make deadline, the job security of my heroes who were synonymous with their papers, the quasi-celebrity nature of being recognized for your byline... all of that was what I wanted, even if the salaries weren't good. Lucky for me in the long term, if not the short, was that my graduation coincided with a recession that was pre-Web, which has been, of course, replicated by many subsequent downturns. But by then, I was well clear of the field, having pivoted to marketing.

During my career, I've seen Flash ads go from dominant to non-existent, throwing any number of coding and design pros into fever states to learn the next new thing. Something similar may be happening to SEO, given that much of the field seems to be something you can do with automation. DRTV might have serious problems if and when programmatic goes offline, and print ads in many consumer categories are also, at best, stasis.

Your loyalties, as a marketer, need to be to what works to solve the problem, not what's in your personal comfort zone. Making sure you aren't continuing to sell horseshoes while cars make in-roads isn't exactly a new career challenge, but with tech's growing influence, it's also one that comes with far greater speed.

6) School is eternal, and everything changes.

Getting a degree from a quality institution, and the connections that you make with your classmates and teachers, is merely the first step in a lifelong education. What's really happening there is that you are learning how to learn, and how to question what you are being taught. (And oh, by the way? Asking questions of senior marketers, rather than thinking that just because someone didn't grow up with an iPhone on their pocket, they can't really understand the way the world works now? A good way to continue your education.)

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Feel free to comment, as well as like or share this column, connect with me on LinkedIn, or email me at davidlmountain at gmail dot com, or hit the RFP boxes at top right. RFPs are always free, and we hope to hear from you soon.

What You Do, Not Why You Do It

I'm Glad You Read A Book

One of my favorite comedians, Patton Oswalt, has a great and profane bit about religious beliefs (warning: really NSFW), and the relative impossibility of respecting them equally.

Which has led me, in my own small way, to a significant point about day to day marketing and advertising tasks.

I've worked at places where engineering gave marketing everything they ever wanted... not because anyone on staff had a particular proficiency or taste for that work, but simply because management made it a priority. I've also been at places where you pretty much had to make do with whatever was already in place, because the priorities or human bandwidth just were not what you'd hope for, and patience is one of those things you are taught over the course of a career. Whether you want the lesson or not.

The same goes for sales pros. Some would give you all of the feedback you could ever want on how prospects were reacting to materials. Others wouldn't, because they just didn't see the merits of spending their time that way, when they could be, well, selling. Even to the point of grousing at the length or frequency of mandatory company-wide meetings, even when those meetings served important functions. Because, well, when a third of your income and your continued employment depends on making the numbers, time spent talking to co-workers is time spent not selling.

Similar experience with account management, AKA the key to client retention and growth. I've always found that good pros in these roles were worth their weight in gold, because they drove as much new business as the sales pros, but with the added benefit of generating case studies and evangelists for your business. Many would steer clear of marketing if given their preference, since that was, similar to sales, time spent not talking to clients... but you needed their feedback to make sure that your messaging and branding wasn't turning any existing business off.

The point of all of this, just like with Oswalt appreciating the good work, if not the beliefs, of someone who was convinced that vengeful aliens would commit acts of violence on those who did not behave virtuously... is that your reasons for doing anything in this world are, well, just that.

Yours.

If the reason why I provide excellent service to my clients is out of love for what I do, that's lovely and life-affirming... but if I also do it out of nothing more than a desire to provide for my family, and for those of my associates, it's pretty much the same thing to a client.

My reasons are my own. Ever-changing, unknowable because even I don't think about them very much, and irrelevant to the task.

The flip side of that is, well, the same thing goes for excuses.

Clients don't need to know why you do the work. They also don't need to know why you didn't.

What they need is for you to do it.

And those who don't get it done... needs to change that fact ASAP, or get out of the way for someone who will.

For reasons that should be obvious to everyone...

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Feel free to comment, as well as like or share this column, connect with me on LinkedIn, or email me at davidlmountain at gmail dot com, or hit the RFP boxes at top right. RFPs are always free, and we hope to hear from you soon.

Mad Structure

Perfection

As it's Selection Sunday as I write this, and I'm a very lapsed college basketball fan but a very strong professional one, I'm struck by the annual urge to dive into the tournament anyway.

Mostly because it's a teachable marketing moment.

Why? The absolutely perfect structure of the enterprise.

For all but the diehards, college basketball really isn't something you need to pay too much attention to before the actual tournament starts. Unlike the 82-game NBA regular season, the college game seems extremely skippable, since it's overlapped by other sports during its run time, and doesn't really matter beyond the highly transitory "who got snubbed" arguments. Sure, if you root for a school in a power conference and they win that title, it's nice, but it's forgotten as soon as the Madness begins.

A word about the timing. It's usually perfectly coinciding with spring celebrations like St Patrick's Day and some spring breaks. It's deep enough into the year that taking a couple days off for a 4-day orgy of bracket obsession is within reach of many workers. The highlight footage of dunks, last second shots, favorites asserting themselves, and so on translates to every platform in our digital age. There hasn't been a tournament yet that lacked for drama, because many of the games are coin flips, and a 40-minute basketball game falls into the small data sample that says anything can happen, and just might. The NBA more or less goes on mute during that initial blast, with networks switching over to the tournament. Football doesn't compete. Baseball is playing games that don't matter. It's a nearly extinct rarity in American media; a ceded time slot with a lack of competition.

The only actual problem is... the product.

Purists talk about how collegians care more and try harder on defense; this is not true, it's just that they are comparing playoff games in the tournament to not equal moments in the NBA. (Try to find lapsed defense in a Game 7, which is, in effect, what all NCAA tournament games are.) Others talk about how into it the crowds are, and sure, but again, Game 7s. The only real difference between the tournament and the NBA playoffs is the structure, which rewards luck far more than the meat grinder nature of the pro game.

Beyond the structure, there's no comparison. The NBA attracts talent from six continents at the height of their physical skills, puts them in the presence of the finest coaches in the world, then pits them against each other in a Darwinian endurance test to qualify for the post-season and acquire home court advantage. Next, it throws the same opponents together for a minimum of 192 minutes of court time to see who is best.

The coaches only coach; there is no recruiting. The players only play; there is no pretense at education, and if they choose to spend the whole of their lives at their craft, their teams will not suffer sanctions. The officiating is at a higher standard, and so is the sports medicine, scouting, practice time, strategies, and so on. It's just a better game.

And yet... that perfect structure. The bands, the crowds, the sense that if you aren't picking a bracket you are just denying yourself joy. Even though brackets almost never end in joy. The nostalgia, if you went to a school that's participating, for times gone by.

From a marketing and advertising perspective, we spend our lives seeking for similar business models and experiences. Structures that write themselves, creatives that play into such advantages, locked and loaded concepts that never fail.

We almost never find them, and even when we do, they don't endure like the NCAA tournament does.

Structure.

Find a perfect one, and everything else falls in its sway.

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Feel free to comment, as well as like or share this column, connect with me on LinkedIn, or email me at davidlmountain at gmail dot com, or hit the RFP boxes at top right. RFPs are always free, and we hope to hear from you soon.

Are You Engaging In IST?

Sing It, Sir

No, not Indian Standard Time, or Information Systems Technology, or any of the other 400+ uses I've found for this acronym in a quick Web search.

My use of IST here is a little more idiosyncratic, and you'll have to let me walk you around for a little while. I promise it'll be worth it.

I'm a podcast fan, because they make me seem smarter than I actually am. Along with decades of working for start ups that had data insights that you could tie to learning optimal creative practices, which is why people bring me on board to help with their work. Sorry for the humblebrag.

This week, my habit led me to a replay of a Freakonomics Radio podcast that shows the popular belief that there is an average human body temperature (98.6, right? Not so much) is a misnomer. It turns out that the study that established this wasn't properly done, with a faulty thermometer at play, and other factors. Humans have their temperatures go up and down all the time, either through exercise, menstrual cycles, time of day, and so on. So this number that we all know isn't true, and the common practice of ascribing small changes in temperature to the body fighting off infectious diseases is, in the words of the analyst that dug into the matter, inappropriately simplistic thinking.

What a wonderful phrase. Who says that scientists have to be poor communicators? But as it is a whole lot of syllables, let's just call it IST, since that also makes a snide little comment about political exclusions.

I'm very anti-IST. You should be too.

One of the realities of existence as a marketing and advertising consultant is that you are usually there to fix a problem, and have to prove your bona fides right away. Usually with clients that have highly defined pain points. So if the reason why you are in the room is a poor metric, you need to fix that ASAP.

That's fine; it's fair and well understood. But what isn't so fair or understood is what happens next. That's because IST isn't just a poor way to live your life, it's also an extremely efficient way to tank your marketing.

So let's take this out of theoretical. The client has poor conversion on the landing page. What's the first step? Well, there are plenty of rules of thumb about how to improve the rate, which have been proven from a wide range of tests and consumer practices. You can try to limit scroll, cut down on leak points, make sure that all data entry is mission critical, confirm load times on various platforms, code responsively in the strong likelihood of high mobile usage, and so so. Apply these tactics to a client that was not previously aware about them, and your rate will likely rise.

Voila. Problem solved. Cut us a check. Sound the trumpets. All hail the wise and helpful consultant! Also the designer, and the coder, and the copywriter, and whoever else is on the team, and maybe even the client for the presumed flexibility in moving off the old page.

Except that, well...

Now it turns out that our SEO may be off a touch, because all of that copy that was causing the scroll was helping. Also, sales isn't as happy as you might think, because the "new" leads that are coming through the pipe are not converting as well as the old ones. The old ones, after all, were really proving their level of interest by fighting through the poor execution.

Oh, and pretty soon? The new rate bump may start to flatten out, especially if the business served by the landing page has seasonality issues, or the company's selling proposition is made less competitive by competitor actions, or the means that drive traffic to the landing page are failing.

IST would tell you that optimizing landing pages is a clear and simple, before and after practice. But the Web is not now, and never has been, a set and forget experience. And your landing page changes can and should lead to rethinking your display ads, or your emails, especially as those have a lot more meat on the bone in terms of testing ability from bigger sample sizes.

I don't mean to discourage you from trying to clear tasks and fix problems. Metrics can and should improve, especially when you work with people who know what they are doing. Fixing today's problem is how you keep it from becoming tomorrow's problem, and when today's problem becomes tomorrow's problem, that's intolerable.

But tomorrow?

There's going to be another problem.

Which also isn't going to solve quickly or easily if you are engaging in IST...

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Feel free to comment, as well as like or share this column, connect with me on LinkedIn, or email me at davidlmountain at gmail dot com, or hit the RFP boxes at top right. RFPs are always free, and we hope to hear from you soon.